3CX Apps & Features

3CX enables you to take your extension with you wherever you go. With apps for Android, iOS, web browsers and Windows, you are guaranteed to be kept in the loop, always and everywhere. What’s more, customers can instantly reach you directly from your website or Facebook page with the 3CX Live Chat and Facebook Messenger integration.

1. 3CX Apps for Android & iOS Device. With iOS and Android applications that keep your team connected without tying them to the office building, 3CX is engineered for mobility. Use your office number to make and receive calls, chat with co-workers, or conduct a video conversation at any time. From the Web Client or your smartphone, reply to their calls, WhatsApp, Facebook, SMS, or live chat messages from anywhere.

• Make and take calls from anywhere
• Video Conferencing
• Instant Messaging and Chat
• Answer Facebook messages
• Conference Calls
• Free VoIP calls with your smartphone
• Encrypted and Secure

2. User-friendly Web Client / Desktop Apps. Utilize your browser to manage calls, answer messages, check on co-workers’ status, and video call. Employees may utilize it easily both inside and outside of the workplace, which considerably reduces administrative difficulties. Before picking up the phone, integrate with your CRM to find out who is calling. Launch calls to numbers shown on websites and CRM platforms like MS 365, Salesforce, and more effortlessly from the window you're working in.

• Work from anywhere - multifunctional web app with inclusive UC features
• Call from your browser, control your IP phone or smartphone
• Answer customer queries from live chat, Facebook, and SMS from one interface
• Video conferencing at the click of a button
• Native Desktop App for calls
• Launch calls directly from your CRM
• Integrate seamlessly with Microsoft 365
• View the status of your colleagues

3. 3CX Live Chat: Utilize 3CX Live Chat to increase online reservations. Any website may increase booking rates by integrating 3CX Live Chat. Make a Live Chat queue with more people than simply the front desk employees as well as integrate Facebook and WhatsApp to provide quick answers to customer questions. Give website users the option to instantly convert a chat to a call by just clicking a button.

• Chat with your customers on your website
• Create Chat queues
• Answer from your webclient or 3CX App
• Transfer chats to other team members
• Elevate a chat to a call or a video with a click
• Chat reporting available
• Chat monitoring feature for Managers

4. Facebook Messenger Integration. Facebook messages may be delivered instantly to web clients and mobile applications using 3CX. From the same platform they use for all other forms of communication, agents may respond to, forward, and resolve client inquiries. Your agents will be able to answer just like they would in a live chat when you finish the Facebook integration process and queue up incoming chats.

• Integrate with your FB business page - All Messages are sent to your web client
• Agents can answer customer queries without having access to Facebook
• Forward to a queue with multiple agents
• Chat reports available per agent and queue

5. Send & Receive Business SMS / MMS. From 3CX, you can send and receive corporate SMS messages. Employees no longer exchange their personal cell phone numbers. Not only is it extremely private, but if an agent is away of the office, consumers may not receive a response for days. All 3CX client alternatives, including the desktop software and the iOS and Android mobile clients, can send and receive SMS messages. Agents can be assigned to a queue of incoming messages and moved around as needed. You can grow your business and engage your customers, just using SMS marketing.

• Send SMS / MMS to your customers
• Route SMS to multiple agents so no message goes unanswered
• Keep personal mobile numbers private

6. Integrated Video Conferencing . With 3CX, you can communicate for hours. You receive enterprise-level video conferencing that is safe, simple to use, and free without the need for additional apps. Create online meetings using your calendar or connect with distant teammates or clients using your own 3CX Meet URL (for example, https://1000.3cx.cloud/liashelton/meet). Without installing any applications, invitees may join a scheduled or impromptu meeting right from their browser.

• Free for up to 250 participants
• Initiate with a single click
• Video conference dial-in
• Create as a conference or a webinar
• Remote control assistance for quick & easy troubleshooting
• Pre-upload PDFs before meetings
• Includes a whiteboard
• Share your screen
• Polling tool
• Record your videos
• Includes chat

Go back to 3CX Phone System